L4 Logistics | Transport Shipping and Logistics News

 Established in 2000, USAnotebook.com was one of the first companies to sell laptops refurbished by Original Equipment Manufacturers (OEMs) to consumers, as well as corporations and businesses, students, educational institutions, and the military.  "In our initial meetings with DHL, it was clear that they were serious about their customer service promise as indicated in their advertising campaign," said Eva Kluger, President of USAnotebook.com. "I was so impressed with the level of support and attention we received from our local DHL sales representative, we turned all of our U.S. business over to DHL. Our local sales representative is extremely helpful, and goes out of her way to ensure our shipping operation is smooth, often bending to our business needs over standard procedure. It's a refreshing way of doing business - DHL treats us as a partner and is truly interested in helping us succeed," added Mrs. Kluger.   As part of its commitment to a superior customer experience, DHL operations and sales at the local and district level conferred with USAnotebook.com to ensure the transition to DHL services ran smoothly. DHL met with warehouse personnel to review stocking and packaging procedures to secure the integrity of product for loading and packing for air and ground transportation. DHL has also arranged signature required service to ensure secure residential deliveries and trained USAnotebook.com personnel in the use of the DHL EasyShip system for immediate processing of customer shipments.   "In order to provide customers with unparalleled customer experience, you must be very flexible and be able to adjust to a company's specific business requirements," said Al Burba, Area Vice President of Sales for DHL. "Our success is predicated on the success of our customers - large or small - and DHL will do whatever it takes to help our customers succeed."  Source: DHL